FAQ Overview

Sofware

How to check Call Data Records (CDRs) and Voice Recordings?

  1. Login to the PBX
  2. Press the CDR and Recordings tab

    PBX CDR & Recordings

  3. Select the Time/Date Range you are searching for.



  4. Listen or download to listen.
  5. If you are searching for a specific number you press the Advanced Options on the left of that window and you will have to check on Number Fuzzy Search to find that specific number.



     Note: These instructions are applicable to the Cloud PBX as well, not just the S-series

Author: Josh Taylor
Last update: 2019-09-16 19:20


Generate a DONATE Button from your Paypal Business Account and integrate it into your website

Author: Marvin Corilla
Last update: 2019-09-16 17:59


Set your Lexmark Color Printer to print in Black & White

  1. Go to Start Menu of your Operating System and select Devices & Printers



  2. In the next window, select your printer



  3. Right click on it and select Printer Properties



  4. In the next window, click the button Preferences



  5. Another window will appear, go to Quality tab



  6. Tick the two boxes, Print text as black & Print in Black & White.
  7. Click Apply button and then the OK button. 

Author: Future Digital 360
Last update: 2019-09-28 03:21


Installing CentOS in a New PC

  1. Download the following files:

    CENTOS: http://mirror.rise.ph/centos/8.0.1905/isos/x86_64/CentOS-8-x86_64-1905-dvd1.iso
    RUFUS: https://github.com/pbatard/rufus/releases/download/v3.8/rufus-3.8.exe

  2. As soon as you are done downloading the files, insert your usb thumb drive into your PC.
  3. Open Rufus program and you will see something like this:



    For the Device Dropdown list, select a usb thumb drive that you want to use to store the bootable file.
    For Boot Selection, you have to click the "Select" button to browse for the OS ISO file.

    As soon as you are set, click the "Start" button and wait for it to complete.

  4. Once done, insert your USB Thumb Drive to the New PC
  5. Turn on the PC and boot it to its BIOS. 
    Note: BIOS can be access by pressing either DELETE or F2 buttons.  It also varies on the type of BIOS your computer has. 
  6. Make sure to select the drive you want the PC to boot into. 
  7. That should enough to start the installation wizard, just follow the onscreen instruction. 

Author: Marvin Corilla
Last update: 2020-01-15 01:43


Infrascale - Select a backup and access it via VNC

  1. Login to Infrascale Management Console
  2. Go to 'Boot' tab
  3. In the 'Overview' subtab, right click on the server name and select 'Boot' in the list.



  4. A new window will appear allowing you to select a backup organized according to date. 



  5. So go ahead and select a backup and hit 'Next' button.
  6. In the next window, you have an option to set a name to the backup server that you are trying to boot.



  7. Under 'Network' dropdown list, select 'No Network' and click 'Boot' button
  8. Still under 'Boot' tab, go to 'Active' subtab and you will then see the backup that you are trying access together with the login details.



  9. Then open the program 'VNCViewer'.



  10. Enter the 'IP Address and the port' exactly as shown in the 'Active' subtab and click 'Connect' button.



  11. A small window will appear, enter the password and click the 'Logon' button



  12. You will see something like what is shown in the screenshot below:



  13. Click the first icon on the top left part of the VNC to take you to the server login page.
  14. Enter the server password.



  15. And that should take you to the server.



 

Note: Any changes made on this backup server will not reflect on the main or actual server. 

Author: Marvin Corilla
Last update: 2020-03-17 18:24


Hardware

Check & Setup Voice Mail

  1. Dial *2 or press 'Envelope' button on your desk phone

  2. Enter the voicemail PIN 5656 to access your voicemail.

 

Note:
- We strongly recommend changing your default password to a unique four-digit password that only you would have access to
- You can also check Voicemail via Email, if the 'Voicemail to Email' feature has been enabled on your extension. You can check this out if your voice mails are showing in your email inbox. If it is not showing up or you would like to enable this feature, please let us know at support@futuredigital360.com.

 

Author: Future Digital 360
Last update: 2020-01-25 00:28


To Change/Update your Voicemail Greeting Recordings

  1. Dial *2 or press 'Envelope' button.

  2. Enter the voicemail PIN 5656.

  3. You have several options to choose from…

    Press 0 for Mailbox Options. You will then be given the choice what type of message you want to record.
    Press 1 to record your Unavailable Message.
    Press 2 to record your Busy Message.
    Press 3 to record your name.
    Press 4 to record your Temporary Message.

  4. Choose the message option that you want to record, press # to finish the record.

    Press 1 to accept your message.
    Press 2 to listen to your message.
    Press 3 to re-record your message if you don't like the previous message.

    We always recommend you call your voice messaging to ensure it is working the way you intended.

    If you have further issue with this or any other item, please call us at 480-809-6334 or email us with requests at support@futuredigital360.com.

 

Author: Future Digital 360
Last update: 2020-01-25 00:20


Hardware » Yeastar

How to Make a Conference Call?

Introduction

On Yeastar S-Series PBX system, you can easily setup conference calls. You can create a conference on the PBX, and dial the conference number directly on your phone.

Creating a Conference

  1. Log in S-Series PBX web interface, go to “Settings > PBX > Call Features > Conference”, click “Add” to create a new conference.
  2. Specify the conference “Number”. The PBX extension users should dial this number to setup and connect to the conference.
  3. Set a “Participant Password”, users are required to enter the password when entering the conference. Leave this field blank, the users can enter the conference directly.
  4. Choose the conference moderators. The moderator could manage the conference on his/her phone.
  5. If the other participants want to manage the conference, you can set “Moderator Password”. The participants could enter the conference by the password, and act as a moderator.
  6. Click “Save” and “Apply”.

Entering a Conference

For Extension Users

  • Extension user in S-Series PBX could dial the conference number to enter the conference. Follow the prompt to enter a password if the “Participant Password” is set.
  • After entering the conference, you can dial “#”, then dial the number you wish to invite.

For External Users

  • When you are in a conference, you can dial “#”, then dial an external number to invite the person.

Note
To invite external users, the dialed external number should match outbound route dial pattern.

For example, the outbound dial pattern is set as “9.”, strip 1 digit. To invite a person with number 17283728282, you should dial # on your phone, then dial 917283728282 to invite the person.

 

Managing a Conference

During a conference call, the users could manage the conference by pressing “*” key on their phones to access conference IVR menu.

Author: Jim Sauerhoefer
Last update: 2019-09-16 17:36


How to update/add Custom Voice Prompts?

  1. Login using the provided username and password.
  2. Navigate to Voice Prompts button.
  3. Look for Custom Prompts on the tabs across the top of the window that just opened.
  4. If you would like to re-record a prompt you can press the mic button and select the extension you would like the system to call and system will give prompts on what keys to press to confirm the recording.
    1. If you would like to record a new or different prompt then you will press the blue Record New button and again choose the extension to record from and you will need to enter a clear name for the recording.
  5. Once they are updated or new ones added we can put them in the correct place.

 Note: These instructions are applicable to the Cloud PBX as well, not just the S-series

Author: Josh Taylor
Last update: 2019-09-16 19:19


Yealink SIP-T27P

Placing a call

Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.

Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send soft key.

Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the HEADSET key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

 

Answering a call

Using the handset:
Pick up the handset.

Using the speakerphone:
Press .

Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject soft key.

 

Ending a Call

Using the handset:
Hang up the handset or press the End Call soft key.

Using the speakerphone:
Press  or the End Call soft key.

Using the headset:
Press the End Call soft key.

 

Call Hold and Resume

To place a call on hold:
Press or the Hold soft key during an active call.

To resume the call, do one of the following:
- If there is only one call on hold, press  or the Resume soft key.
- If there is more than one call on hold, press orto select the desired call, and then press  or the Resume soft key.

 

Call Transfer

You can transfer a call in the following ways:

Blind Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the B Trans soft key.

Semi-Attended Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when you hear the ring-back tone.

Attended Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when the second party answers.

 

Call Forward

To enable call forward:

1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.

 

Call Conference

1. Press or the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press or the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the End Call soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

 

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the
message center. The power indicator LED slowly flashes red and the MESSAGE key LED lights up.

To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

 

 

Author: Marvin Corilla
Last update: 2020-03-31 20:14


Yealink SIP-T27G

Placing a call

Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.

Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send soft key.

Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the HEADSET key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

 

Answering a call

Using the handset:
Pick up the handset.

Using the speakerphone:
Press .

Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject soft key.

 

Ending a Call

Using the handset:
Hang up the handset or press the End Call soft key.

Using the speakerphone:
Press  or the End Call soft key.

Using the headset:
Press the End Call soft key.

 

Call Hold and Resume

To place a call on hold:
Press or the Hold soft key during an active call.

To resume the call, do one of the following:
- If there is only one call on hold, press  or the Resume soft key.
- If there is more than one call on hold, press orto select the desired call, and then press  or the Resume soft key.

 

Call Transfer

You can transfer a call in the following ways:

Blind Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the B Trans soft key.

Semi-Attended Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when you hear the ring-back tone.

Attended Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when the second party answers.

 

Call Forward

To enable call forward:

1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.

 

Call Conference

1. Press or the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press or the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the End Call soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

 

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the
message center. The power indicator LED slowly flashes red and the MESSAGE key LED lights up.

To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

 

 

Author: Marvin Corilla
Last update: 2020-03-31 20:16


Yealink SIP-T42G

Placing a Call

Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.

Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send soft key.

Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the Headset key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

 

Answering a Call

Using the handset:
Pick up the handset.

Using the speakerphone:
Press .

Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject soft key.

 

Ending a Call

Using the handset:
Hang up the handset or press the End Call soft key.

Using the speakerphone:
Press  or the End Call soft key.

Using the headset:
Press the End Call soft key.

 

Call Hold and Resume

To place a call on hold:
Press the Hold soft key during an active call.

To resume the call, do one of the following:
- If there is only one call on hold, press the Resume soft key.
- If there is more than one call on hold, press or to select the desired call, and then press the Resume soft key.

 

Call Transfer

You can transfer a call in the following ways:

Blind Transfer
1. Press the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press the B Trans soft key.

Semi-Attended Transfer
1. Press the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press the Transfer soft key when you hear the ring-back tone.

Attended Transfer
1. Press the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press the Transfer soft key when the second party answers.

 

Call Forward

To enable call forward:
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.

 

Call Conference

1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the End Call soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

 

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

 

 

Author: Marvin Corilla
Last update: 2020-03-31 19:02


Yealink SIP-T42S

Placing a Call

Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.

Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send soft key.

Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the Headset key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

 

Answering a Call

Using the handset:
Pick up the handset.

Using the speakerphone:
Press .

Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject soft key.

 

Ending a Call

Using the handset:
Hang up the handset or press the End Call soft key.

Using the speakerphone:
Press  or the End Call soft key.

Using the headset:
Press the End Call soft key.

 

Call Hold and Resume

To place a call on hold:
Press the Hold soft key during an active call.

To resume the call, do one of the following:
- If there is only one call on hold, press the Resume soft key.
- If there is more than one call on hold, press or to select the desired call, and then press the Resume soft key.

 

Call Transfer

You can transfer a call in the following ways:

Blind Transfer
1. Press the Tran soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press the Tran soft key.

Semi-Attended Transfer
1. Press the Tran soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press the Tran soft key when you hear the ring-back tone.

Attended Transfer
1. Press the Tran soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press .
3. Press the Tran soft key when the second party answers.

 

Call Forward

To enable call forward:
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.

 

Call Conference

1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the End Call soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

 

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

 

Author: Marvin Corilla
Last update: 2020-03-31 18:47


Yealink SIP-T46s

Placing a Call

Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.

Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send soft key.

Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the Headset key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

 

Answering a Call

Using the handset:
Pick up the handset.

Using the speakerphone:
Press .

Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject soft key.

 

Ending a Call

Using the handset:
Hang up the handset or press the End Call soft key.

Using the speakerphone:
Press  or the End Call soft key.

Using the headset:
Press the End Call soft key.

 

Call Hold and Resume

To place a call on hold:
Press or the Hold soft key during an active call.

To resume the call, do one of the following:
- If there is only one call on hold, press or the Resume soft key.
- If there is more than one call on hold, press or to select the desired call, and then press or the Resume soft key.

 

Call Transfer

You can transfer a call in the following ways:

Blind Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the B Transfer soft key.

Semi-Attended Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when you hear the ring-back tone.

Attended Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when the second party answers.

 

Call Forward

To enable call forward:
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.

 

Call Conference

1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the End Call soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

 

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

 

Author: Marvin Corilla
Last update: 2020-03-31 19:51


Yealink SIP-T53w

Placing a Call

Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send.

Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send.

Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the Headset key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

 

Answering a Call

Using the handset:
Pick up the handset.

Using the speakerphone:
Press .

Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject.

 

Ending a Call

Using the handset:
Hang up the handset or press the End Call.

Using the speakerphone:
Press  or the End Call.

Using the headset:
Press the End Call.

 

Call Hold and Resume

To place a call on hold:
Press Hold during an active call.

To resume the call, do one of the following:
- If there is only one call on hold, press Resume.
- If there is more than one call on hold, press or to select the desired call, and then press Resume.

 

Call Transfer

You can transfer a call in the following ways:

Blind Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the B Transfer soft key.

Semi-Attended Transfer
1. Press Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send.
3. Press Transfer when you hear the ring-back tone.

Attended Transfer
1. Press Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send.
3. Press Transfer soft key when the second party answers.

 

Call Forward

To enable call forward:
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.

 

Call Conference

1. Press the Conference during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send.
3. Press the Conference again when the second party answers. All parties are now joined in the conference.

Note: You can split the conference call into two individual calls by pressing the Split.

 

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:
1. Press or the Connect.
2. Follow the voice prompts to listen to your voice messages.

 

 

Author: Marvin Corilla
Last update: 2020-03-31 21:17


Yealink SIP-T54w

Placing a Call

Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send.

Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send.

Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the Headset key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

 

Answering a Call

Using the handset:
Pick up the handset.

Using the speakerphone:
Press .

Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject.

 

Ending a Call

Using the handset:
Hang up the handset or press the End Call.

Using the speakerphone:
Press  or the End Call.

Using the headset:
Press the End Call.

 

Call Hold and Resume

To place a call on hold:
Press or the Hold during an active call.

To resume the call, do one of the following:
- If there is only one call on hold, press or the Resume.
- If there is more than one call on hold, press or to select the desired call, and then press or the Resume.

 

Call Transfer

You can transfer a call in the following ways:

Blind Transfer
1. Press or the Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the B Transfer.

Semi-Attended Transfer
1. Press or the Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send.
3. Press or the Transfer when you hear the ring-back tone.

Attended Transfer
1. Press or the Transfer during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send.
3. Press or the Transfer when the second party answers.

 

Call Forward

To enable call forward:
1. Navigate to Menu-> Features->Call Forward.
2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press the Save to accept the change.

 

Call Conference

1. Press the Conference during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send.
3. Press the Conference again when the second party answers. All parties are now joined in the conference.

Note: You can split the conference call into two individual calls by pressing the Split.

 

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:
1. Press or the Connect.
2. Follow the voice prompts to listen to your voice messages.

 

Author: Marvin Corilla
Last update: 2020-03-31 21:18


Yealink SIP-T54s

Placing a Call

Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.

Using the speakerphone:
1. With the handset on-hook, press .
2. Enter the number, and then press the Send soft key.

Using the headset:
1. With the headset connected, press to activate the headset mode.
2. Enter the number, and then press the Send soft key.

Note: During a call, you can alternate between the headset, hands-free speakerphone and handset modes by pressing the Headset key, the Speakerphone key or by picking up the handset. Headset mode requires a connected headset.

 

Answering a Call

Using the handset:
Pick up the handset.

Using the speakerphone:
Press .

Using the headset:
Press .

Note: You can reject an incoming call by pressing the Reject soft key.

 

Ending a Call

Using the handset:
Hang up the handset or press the End Call soft key.

Using the speakerphone:
Press  or the End Call soft key.

Using the headset:
Press the End Call soft key.

 

Call Hold and Resume

To place a call on hold:
Press or the Hold soft key during an active call.

To resume the call, do one of the following:
- If there is only one call on hold, press or the Resume soft key.
- If there is more than one call on hold, press or to select the desired call, and then press or the Resume soft key.

 

Call Transfer

You can transfer a call in the following ways:

Blind Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press or the B Transfer soft key.

Semi-Attended Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when you hear the ring-back tone.

Attended Transfer
1. Press or the Transfer soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and then press the Send soft key.
3. Press or the Transfer soft key when the second party answers.

 

Call Forward

To enable call forward:
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
2. Select the desired forward type:

Always Forward----Incoming calls are forwarded unconditionally.
Busy Forward----Incoming calls are forwarded when the phone is busy.
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

3. Enter the number you want to forward to. For No Answer Forward, press or to select the desired ring time to wait before forwarding from the After Ring Time field.
4. Press the Save soft key to accept the change.

 

Call Conference

1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers. All parties are now joined in the conference.
4. Press the End Call soft key to disconnect all parties.

Note: You can split the conference call into two individual calls by pressing the Split soft key.

 

Voice Message

Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.

To listen to voice messages:
1. Press or the Connect soft key.
2. Follow the voice prompts to listen to your voice messages.

 

Author: Marvin Corilla
Last update: 2020-03-31 21:25


Hardware » Lexmark

Standard Model Equivalent for BSD Printers

Enterprise Model BSD Model
   
Multifunction Color Laser Devices
CX510de XC2132
CX725dhe XC4150
CX820dtfe XC6152
CX825dte XC8155
X748de XS748de
X792de XS796de
X792dte XS796dte
X792dte XS795dte
X792dte XS798dte
X954dhe XS955dhe
   
Color Laser Printers
CX860dte XC8160
X925de XS925de
X955dhe XS955dhe
CS725de C4150
CS820de C6160
C748de CS748de
C792de CS796de
   
Multifunction Mono Laser Devices
MX511de XM1145
MX611de XM3150
MX710de XM5163
MX711de XM5170
MX810de XM7155
MX810dxe XM7155x
MX811de XM7163
MX811dxe XM7163x
MX811dtfe XM7270
MX812de XM7170
MX812dxe XM7170x
MX910de XM9145
   
Monochrome Laser Printers
MX911de XM9155
MX912dxe XM9165
MS510de M1145
MS610de M3150
MS810de M5155
MS811de M5163
MS812de M5170
   

Author: Marvin Corilla
Last update: 2020-01-30 22:05


Recycling Empty Lexmark Toner Cartridge

Author: Marvin Corilla
Last update: 2020-01-23 03:13


Out of Service Erase for Lexmark MFP

Winner Circle / HomeStretch / Pride MFP

  1. Turn off the printer.

  2. Press and hold the 2 and 6 buttons at the same time.

  3. While you are holding the two buttons, turn on the printer.

  4. Release the buttons after 10 seconds.  Then wait for the printer to displays the Configuration Menu in the Panel Screen. 

  5. In the Configuration Menu, navigate to 'Wipe All Settings' and press 'Start' button.

     The printer will start restoring all the settings.

Moja / Claiborne MFP

To erase volatile memory or buffered data in your printer

  1. Just turn off the printer.

 

To erase non-volatile memory (refers to individual settings, device and network settings, security settings, and embedded solutions), do the following:

  1. From the home screen, touch Settings > Device > Maintenance > Out of Service Erase
  2. Select the 'Sanitize all information on nonvolatile memory' check box
  3. Then touch 'Erase' button.
  4. Follow the instructions on the display.

Author: Marvin Corilla
Last update: 2020-02-06 18:04


Sofware » Tech Tools

Tools

Author: Marvin Corilla
Last update: 2019-09-16 18:02


Other Resources

FD360 Social Networking Accounts

Author: Marvin Corilla
Last update: 2019-09-16 18:11


Call Forwarding & Un-forwarding a call

Call Forwarding

  1. Press *71
  2. Type the extension number or 10 digit phone number you want to forward your phone to
  3. Press send (you will hear a beep at the end)

Un-Forwarding a call

  1. Press *071
  2. Then send (you will hear a beep)

Author: Marvin Corilla
Last update: 2019-11-04 00:24


Creating an Admin CloudCare Account

  1. Check an email coming from Avast Business CloudCare and take note of your username.



  2. Click the link on that email to set your own account password.



  3. To start to logging in to your Avast Business CloudCare account, access this web address https://us.cloudcare.avg.com/ into your web browser and enter your username and password.



  4. To start seeing all devices added in CloudCare under your organization, click on 'Devices' tab.




Author: Marvin Corilla
Last update: 2020-01-20 17:18


Sofware » Office 365

How to open Service Request from Office 365?

  1. Login as Global Admin at this URL: https://outlook.office365.com/
  2. Go to Microsoft 365 Admin Center



  3. Go to Support



  4. Select New Service Request
  5. Fill in the problem description then click Get help
  6. Fill in the information under New service request by phone
    - Enter your contact number with your extension
    - Enter your corporate email address



  7. Wait for Office 365 Support to call you.

Author: Erick De Jesus
Last update: 2019-09-16 18:14


How to setup an Encrypted Email in Office365?

To setup encrypted email, you must purchase the license for encryption (Azure Information Protection Premium P1)

Here's how:

  1. Login as Global Admin
  2. Go to Microsoft 365 Admin Center



  3. Go to Billing and Select Purchase Services



  4. Look for Azure Information Protection Premium P1 and select Buy Now

    http://faq.futuredigital360.com/images/encrypted_email1.png

  5. Go to Users and select Active Users



  6. Select the mailbox that you want to encrypt



  7. Click Edit under Product Licenses



  8. Turn On the Azure Information Protection Premium P1 and click Save Button.



  9. Go to Admin Centers then select Exchange



  10. Select Mail Flow



  11. Click the + symbol to add new mail flow rule



  12. Follow the rule exactly on the screenshot below and click Save




Author: Erick De Jesus
Last update: 2019-09-16 18:14


Office 365 Resources

How to determine whether your Office 365 account has been compromised
https://support.microsoft.com/en-us/help/2551603/how-to-determine-whether-your-office-365-account-has-been-compromised


How to fix a compromised (hacked) Microsoft Office 365 account​
https://blogs.technet.microsoft.com/office365security/how-to-fix-a-compromised-hacked-microsoft-office-365-account/


Setting Up Inbox Rules
https://outlook.office.com/mail/options/mail/rules/inboxRules


Security best practices for Office 365
https://support.office.com/en-us/article/security-best-practices-for-office-365-9295e396-e53d-49b9-ae9b-0b5828cdedc3


Office 365 security roadmap - Top priorities for the first 30 days, 90 days, and beyond​
https://docs.microsoft.com/en-us/office365/securitycompliance/security-roadmap

Recover deleted items in a user's mailbox - Admin Help​
https://support.office.com/en-us/article/Recover-deleted-items-in-a-user-s-mailbox-Admin-Help-eb15194b-63ec-41b0-8d90-1823d3f558e4?ui=en-US&rs=en-US&ad=US


If you happen to receive suspicious emails, feel free to report them to Microsoft:
Submit spam, non-spam, and phishing scam messages to Microsoft for analysis
https://docs.microsoft.com/en-us/office365/securitycompliance/submit-spam-non-spam-and-phishing-scam-messages-to-microsoft-for-analysis


Set up multi-factor authentication for Office 365 users
https://support.office.com/en-us/article/Set-up-multi-factor-authentication-for-Office-365-users-8f0454b2-f51a-4d9c-bcde-2c48e41621c6​


Finding the Multi-Factor Authentication Settings:​
https://account.activedirectory.windowsazure.com/UserManagement/MultifactorVerification.aspx​

Generate App password:​
https://account.activedirectory.windowsazure.com/AppPasswords.aspx


Once you've enable #MFA, you can take advantage of the Attack Simulator Tool:
Attack Simulator: https://protection.office.com/attacksimulator


Attack Simulator (Office 365)
https://support.office.com/en-us/article/attack-simulator-office-365-da5845db-c578-4a41-b2cb-5a09689a551b?ui=en-US&rs=en-US&ad=US&_lrsc=88ff4b1b-eab2-4752-b41c-dc6634f549aa


Introducing Office 365 Attack Simulator
https://youtu.be/5jWGU2VM3SI

Author: Marvin Corilla
Last update: 2019-09-16 18:16


Hardware » Altigen

IVR Routing and Recording

Initial recording when calling main line is a IVR, referenced as Phrase # 0001, recorded by Ext 804 (Rachael); to change or re-record follow these prompts:

  1. Login to your Ext 804 Voice Mail.
  2. Press option 6 (Phrase management is option 6 (Listen carefully to the options))
  3. Press 1 to listen to a recording or
    Press 2 to re-record,
    Recommend to listen to the recording first, your recording # is in this case phrase 0001
    ..then follow the prompts to save, check your work by calling in to the main line again

Note: Password has not changed, still on 5656

Author: Marvin Corilla
Last update: 2019-10-23 21:37


Sofware » MAC

Access your MAC’s Utilities Folder through the Finder Bar

  1. Simply go to your Mac 'Finder' from your Mac’s Dock



  2. Go to the 'Applications' located in the left pane and select 'Utilities'.



  3. Or you can look for the 'Go' menu at the top and select 'Utilities'.


The great thing is you can also use your keyboard in order to make a shortcut to the utilities while you are in 'Finder'.

On your Mac keyboard, simply press the 'Shift + Command + U' at the same time.

Apple created the Disk Utility feature on your Mac in order to make the disk-related task easy to perform for you. You can convert, compress, and encrypt your disk images as well as disable or enable your disk journals. Before you make any changes to your utility folder, make sure that you know what you are doing in order to avoid accidental data erasures.

Author: Josh Taylor
Last update: 2019-12-19 02:03


Sofware » MAC » Printing

How to Stop Two-Side Printing From Being the Default in macOS

  1. Enable the CUPS in the browser.

    CUPS is a network printing service used by Mac computers. It allows you to setup your printers on a network, and customise options such as tray setup.

    - Go to http://localhost:631/printers/.
    - A screen will appear saying 'Web Interface is Disabled'

    Enabling CUPS

    - Start enabling it by opening 'Terminal' program.
    - Select and copy this command 'cupsctl WebInterface=yes' in Terminal and hit enter.
    - After that, visit again this url http://localhost:631/printers/ and enter your MAC computer username and password.



    - You will see something like this after logging in.

  2. Open CUPS Settings in Your Browser



  3. Find and Change the Two-Side Printing Option

    - Click on 'Printers' tab to see the list of printers.



    - Select a printer for which you want to change the settings and you will be taken to the printer's configuration page.



    - Click the 'Administration' dropdown menu and select 'Set Default Options'.





    - You’re taken to a page that shows a series of dropdown menus controlling various default options. The one you’re looking for is named '2-Sided Printing'.



    - Click that dropdown and then select 'Off (1-Sided)' from the list of options.



    - Click the 'Set Default Options' button to save the changes.
    - Close the browser.

  4. Do a print test
    - Open a document from any program.
    - Print it and you will see that two-sided printing is no longer enabled by default.



    - Please note that you can still use two-sided printing when you actually want to.


Author: Josh Taylor
Last update: 2019-12-19 00:03


Sofware » Phone

Forwarding Phone Number

 

Forwarding All Phone Numbers
Forwarding Individual Phone Number/Main Line

 

Forwarding All Phone Numbers

  1. Open your browser and visit this URL, http://commportal.sotelsystems.com/

  2. Enter your login credentials for phone number (trunk number) and password
    Note: If you don't have this information with you, please send an email to support to request for this. 

  3. Click 'Login' button
  4. As soon as you login, you will see a page as shown below:


  5. Click on 'Forwarding' button
  6. Tick the box for 'Forward calls to my PBX immediately'



  7. Enter the phone number for the 'Forward calls to' field
  8. Click 'Apply' button

 

Forwarding Individual Phone Number/Main Line

  1. Open your browser and visit this URL, http://commportal.sotelsystems.com/


  2. Enter your login credentials for phone number (trunk number) and password
    Note: If you don't have this information with you, please send an email to support to request for this. 

  3. Click 'Login' button
  4. As soon as you login, you will see a page as shown below:


  5. Click on 'Direct Dialing' button under 'Your Services' section
  6. Select a phone number in the 'Lines in range' dropdown list



  7. The phone number will reappear below and will give you option to do something to it.
  8. Click on 'Actions' dropdown list and select 'View Individual Settings'



  9. A new window will appear, click on 'Go to Call Manager' button



  10. In the next page, click on 'Forwarding' button



  11. Tick the box for 'Forward calls immediately'



  12. And Enter the destination phone number for 'Forward calls to' field
  13. Click 'Apply' button
  14. Click 'Close' button

 

Author: Marvin Corilla
Last update: 2020-02-12 16:58


draft

This entry is in revision and can not be displayed.

Author: Marvin Corilla
Last update: 2020-02-17 19:31


PBX - Sending user a login to Linkus

  1. Login to PBX
  2. Click on 'Settings' icon



  3. A new window will appear and will take you to 'Extensions' section, select the extension(s) you want to send the Welcome Email to



  4. Click the last button at the top that says 'Welcome Email'



  5. Another window will appear, click the 'Send' button.



  6. The newly added extension should received an email that looks like the one shown below:



Author: Marvin Corilla
Last update: 2020-03-24 02:06


Sofware » TigerPaw

TigerPaw Mobile App Error

If you guys will come across an issue like unable to login using the company code or issues as shown in the screenshots, please do the following:

 

 

  1. Make sure that the SSL expiration date or validity period of our subdomain, "mobile.futuredigital360.com" shows the same on both GoDaddy's Hosting Plan and Windows Server.

    On GoDaddy's Hosting [account number: 24145047]


    1. Login to the Hosting Plan
    2. Go to 'My Products'
    3. Scroll down and look for SSL Certificates and click on 'Manage All' link
    4. Click the SSL where the subdomain is under
    5. The next page should show the Validity Period




    On Windows Server [fd01dc01]


    1. Login to the Windows Server
    2. Go to IIS
    3. On the left pane, expand 'FD0DC01'
    4. Expand 'Sites'
    5. Select 'Tigerpaw_API' globe
    6. Click 'Bindings' link on the right section.
    7. A new window will appear, select the item you see and click 'Edit' button
    8. Another window will appear, click the 'View' button for the selected certificate.
    9. That should then display the certificate details showing the Validity Period.




    If the validity period of both are not the same, then you will have to find the right certicate in the hosting and download it.
    And then add or upload the right certificate in the server. To go about doing that, follow the youtube tutorial below:

    https://www.youtube.com/watch?v=yjzTQ_USAgU 
    https://www.youtube.com/watch?v=EKB337hi1tk 

  2.  
  3. Make sure that the subdomain "mobile.futuredigital360.com" is pointing to the public IP Address. The IP Address that you get when going to https://www.whatismyip.com/ on the server. It should not be pointing to the Windows Server's IP Address.




Author: Marvin Corilla
Last update: 2020-02-13 03:00


Latest FAQs

  1. Yealink SIP-T54s (2020-03-31 21:25)
  2. Yealink SIP-T54w (2020-03-31 21:18)
  3. Yealink SIP-T53w (2020-03-31 21:17)
  4. Yealink SIP-T27G (2020-03-31 20:16)
  5. Yealink SIP-T27P (2020-03-31 20:14)

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