FAQ Overview


How to check Call Data Records (CDRs) and Voice Recordings?

  1. Login to the PBX
  2. Press the CDR and Recordings tab

    PBX CDR & Recordings

  3. Select the Time/Date Range you are searching for.

  4. Listen or download to listen.
  5. If you are searching for a specific number you press the Advanced Options on the left of that window and you will have to check on Number Fuzzy Search to find that specific number.

     Note: These instructions are applicable to the Cloud PBX as well, not just the S-series

Author: Josh Taylor
Last update: 2019-09-16 19:20

Generate a DONATE Button from your Paypal Business Account and integrate it into your website

Author: Marvin Corilla
Last update: 2019-09-16 17:59

Set your Lexmark Color Printer to print in Black & White

  1. Go to Start Menu of your Operating System and select Devices & Printers

  2. In the next window, select your printer

  3. Right click on it and select Printer Properties

  4. In the next window, click the button Preferences

  5. Another window will appear, go to Quality tab

  6. Tick the two boxes, Print text as black & Print in Black & White.
  7. Click Apply button and then the OK button. 

Author: Future Digital 360
Last update: 2019-09-28 03:21

Installing CentOS in a New PC

  1. Download the following files:

    CENTOS: http://mirror.rise.ph/centos/8.0.1905/isos/x86_64/CentOS-8-x86_64-1905-dvd1.iso
    RUFUS: https://github.com/pbatard/rufus/releases/download/v3.8/rufus-3.8.exe

  2. As soon as you are done downloading the files, insert your usb thumb drive into your PC.
  3. Open Rufus program and you will see something like this:

    For the Device Dropdown list, select a usb thumb drive that you want to use to store the bootable file.
    For Boot Selection, you have to click the "Select" button to browse for the OS ISO file.

    As soon as you are set, click the "Start" button and wait for it to complete.

  4. Once done, insert your USB Thumb Drive to the New PC
  5. Turn on the PC and boot it to its BIOS. 
    Note: BIOS can be access by pressing either DELETE or F2 buttons.  It also varies on the type of BIOS your computer has. 
  6. Make sure to select the drive you want the PC to boot into. 
  7. That should enough to start the installation wizard, just follow the onscreen instruction. 

Author: Marvin Corilla
Last update: 2020-01-15 01:43

Hardware » Yeastar

How to Make a Conference Call?


On Yeastar S-Series PBX system, you can easily setup conference calls. You can create a conference on the PBX, and dial the conference number directly on your phone.

Creating a Conference

  1. Log in S-Series PBX web interface, go to “Settings > PBX > Call Features > Conference”, click “Add” to create a new conference.
  2. Specify the conference “Number”. The PBX extension users should dial this number to setup and connect to the conference.
  3. Set a “Participant Password”, users are required to enter the password when entering the conference. Leave this field blank, the users can enter the conference directly.
  4. Choose the conference moderators. The moderator could manage the conference on his/her phone.
  5. If the other participants want to manage the conference, you can set “Moderator Password”. The participants could enter the conference by the password, and act as a moderator.
  6. Click “Save” and “Apply”.

Entering a Conference

For Extension Users

  • Extension user in S-Series PBX could dial the conference number to enter the conference. Follow the prompt to enter a password if the “Participant Password” is set.
  • After entering the conference, you can dial “#”, then dial the number you wish to invite.

For External Users

  • When you are in a conference, you can dial “#”, then dial an external number to invite the person.

To invite external users, the dialed external number should match outbound route dial pattern.

For example, the outbound dial pattern is set as “9.”, strip 1 digit. To invite a person with number 17283728282, you should dial # on your phone, then dial 917283728282 to invite the person.


Managing a Conference

During a conference call, the users could manage the conference by pressing “*” key on their phones to access conference IVR menu.

Author: Jim Sauerhoefer
Last update: 2019-09-16 17:36

How to update/add Custom Voice Prompts?

  1. Login using the provided username and password.
  2. Navigate to Voice Prompts button.
  3. Look for Custom Prompts on the tabs across the top of the window that just opened.
  4. If you would like to re-record a prompt you can press the mic button and select the extension you would like the system to call and system will give prompts on what keys to press to confirm the recording.
    1. If you would like to record a new or different prompt then you will press the blue Record New button and again choose the extension to record from and you will need to enter a clear name for the recording.
  5. Once they are updated or new ones added we can put them in the correct place.

 Note: These instructions are applicable to the Cloud PBX as well, not just the S-series

Author: Josh Taylor
Last update: 2019-09-16 19:19

Hardware » Lexmark

Standard Model Equivalent for BSD Printers

Enterprise Model BSD Model
Multifunction Color Laser Devices
CX510de XC2132
CX725dhe XC4150
CX820dtfe XC6152
CX825dte XC8155
X748de XS748de
X792de XS796de
X792dte XS796dte
X792dte XS795dte
X792dte XS798dte
X954dhe XS955dhe
Color Laser Printers
CX860dte XC8160
X925de XS925de
X955dhe XS955dhe
CS725de C4150
CS820de C6160
C748de CS748de
C792de CS796de
Multifunction Mono Laser Devices
MX511de XM1145
MX611de XM3150
MX710de XM5163
MX711de XM5170
MX810de XM7155
MX810dxe XM7155x
MX811de XM7163
MX811dxe XM7163x
MX812de XM7170
MX812dxe XM7170x
MX910de XM9145
Monochrome Laser Printers
MX911de XM9155
MX912dxe XM9165
MS510de M1145
MS610de M3150
MS810de M5155
MS811de M5163
MS812de M5170

Author: Marvin Corilla
Last update: 2019-09-16 17:49

Sofware » Tech Tools


Author: Marvin Corilla
Last update: 2019-09-16 18:02

Other Resources

FD360 Social Networking Accounts

Author: Marvin Corilla
Last update: 2019-09-16 18:11

Call Forwarding & Un-forwarding a call

Call Forwarding

  1. Press *71
  2. Type the extension number or 10 digit phone number you want to forward your phone to
  3. Press send (you will hear a beep at the end)

Un-Forwarding a call

  1. Press *071
  2. Then send (you will hear a beep)

Author: Marvin Corilla
Last update: 2019-11-04 00:24

Creating an Admin CloudCare Account

  1. Check an email coming from Avast Business CloudCare and take note of your username.

  2. Click the link on that email to set your own account password.

  3. To start to logging in to your Avast Business CloudCare account, access this web address https://us.cloudcare.avg.com/ into your web browser and enter your username and password.

  4. To start seeing all devices added in CloudCare under your organization, click on 'Devices' tab.

Author: Marvin Corilla
Last update: 2020-01-20 17:18

Sofware » Office 365

How to open Service Request from Office 365?

  1. Login as Global Admin at this URL: https://outlook.office365.com/
  2. Go to Microsoft 365 Admin Center

  3. Go to Support

  4. Select New Service Request
  5. Fill in the problem description then click Get help
  6. Fill in the information under New service request by phone
    - Enter your contact number with your extension
    - Enter your corporate email address

  7. Wait for Office 365 Support to call you.

Author: Erick De Jesus
Last update: 2019-09-16 18:14

How to setup an Encrypted Email in Office365?

To setup encrypted email, you must purchase the license for encryption (Azure Information Protection Premium P1)

Here's how:

  1. Login as Global Admin
  2. Go to Microsoft 365 Admin Center

  3. Go to Billing and Select Purchase Services

  4. Look for Azure Information Protection Premium P1 and select Buy Now


  5. Go to Users and select Active Users

  6. Select the mailbox that you want to encrypt

  7. Click Edit under Product Licenses

  8. Turn On the Azure Information Protection Premium P1 and click Save Button.

  9. Go to Admin Centers then select Exchange

  10. Select Mail Flow

  11. Click the + symbol to add new mail flow rule

  12. Follow the rule exactly on the screenshot below and click Save

Author: Erick De Jesus
Last update: 2019-09-16 18:14

Office 365 Resources

How to determine whether your Office 365 account has been compromised

How to fix a compromised (hacked) Microsoft Office 365 account​

Setting Up Inbox Rules

Security best practices for Office 365

Office 365 security roadmap - Top priorities for the first 30 days, 90 days, and beyond​

Recover deleted items in a user's mailbox - Admin Help​

If you happen to receive suspicious emails, feel free to report them to Microsoft:
Submit spam, non-spam, and phishing scam messages to Microsoft for analysis

Set up multi-factor authentication for Office 365 users

Finding the Multi-Factor Authentication Settings:​

Generate App password:​

Once you've enable #MFA, you can take advantage of the Attack Simulator Tool:
Attack Simulator: https://protection.office.com/attacksimulator

Attack Simulator (Office 365)

Introducing Office 365 Attack Simulator

Author: Marvin Corilla
Last update: 2019-09-16 18:16

Hardware » Altigen

IVR Routing and Recording

Initial recording when calling main line is a IVR, referenced as Phrase # 0001, recorded by Ext 804 (Rachael); to change or re-record follow these prompts:

  1. Login to your Ext 804 Voice Mail.
  2. Press option 6 (Phrase management is option 6 (Listen carefully to the options))
  3. Press 1 to listen to a recording or
    Press 2 to re-record,
    Recommend to listen to the recording first, your recording # is in this case phrase 0001
    ..then follow the prompts to save, check your work by calling in to the main line again

Note: Password has not changed, still on 5656

Author: Marvin Corilla
Last update: 2019-10-23 21:37

Sofware » MAC

Access your MAC’s Utilities Folder through the Finder Bar

  1. Simply go to your Mac 'Finder' from your Mac’s Dock

  2. Go to the 'Applications' located in the left pane and select 'Utilities'.

  3. Or you can look for the 'Go' menu at the top and select 'Utilities'.

The great thing is you can also use your keyboard in order to make a shortcut to the utilities while you are in 'Finder'.

On your Mac keyboard, simply press the 'Shift + Command + U' at the same time.

Apple created the Disk Utility feature on your Mac in order to make the disk-related task easy to perform for you. You can convert, compress, and encrypt your disk images as well as disable or enable your disk journals. Before you make any changes to your utility folder, make sure that you know what you are doing in order to avoid accidental data erasures.

Author: Josh Taylor
Last update: 2019-12-19 02:03

Sofware » MAC » Printing

How to Stop Two-Side Printing From Being the Default in macOS

  1. Enable the CUPS in the browser.

    CUPS is a network printing service used by Mac computers. It allows you to setup your printers on a network, and customise options such as tray setup.

    - Go to http://localhost:631/printers/.
    - A screen will appear saying 'Web Interface is Disabled'

    Enabling CUPS

    - Start enabling it by opening 'Terminal' program.
    - Select and copy this command 'cupsctl WebInterface=yes' in Terminal and hit enter.
    - After that, visit again this url http://localhost:631/printers/ and enter your MAC computer username and password.

    - You will see something like this after logging in.

  2. Open CUPS Settings in Your Browser

  3. Find and Change the Two-Side Printing Option

    - Click on 'Printers' tab to see the list of printers.

    - Select a printer for which you want to change the settings and you will be taken to the printer's configuration page.

    - Click the 'Administration' dropdown menu and select 'Set Default Options'.

    - You’re taken to a page that shows a series of dropdown menus controlling various default options. The one you’re looking for is named '2-Sided Printing'.

    - Click that dropdown and then select 'Off (1-Sided)' from the list of options.

    - Click the 'Set Default Options' button to save the changes.
    - Close the browser.

  4. Do a print test
    - Open a document from any program.
    - Print it and you will see that two-sided printing is no longer enabled by default.

    - Please note that you can still use two-sided printing when you actually want to.

Author: Josh Taylor
Last update: 2019-12-19 00:03

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